Community Engagement Coordinator

About the Department Job Summary: The Community Engagement Coordinator II coordinates community outreach, public education, and engagement activities to promote awareness and accessibility of the HCTO’s three core service areas: Property Tax Services, Motor Vehicle Services, and Voter Registration Services. This position plans and supports community events, maintains stakeholder relationships, assists individuals with voter registration, and coordinates with Volunteer Deputy Registrars (VDRs) to expand voter registration opportunities throughout the community. About the Tax Assessor-Collector: HCTO is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial, community, and administrative tasks including: • Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities. • Motor Vehicle Services: Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees. • Voter Registration: Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll. • Additional Revenue Collection: Collect certain fees, fines, and revenues related to permits or state mandates, depending on the county’s needs. Essential Duties • Plan, coordinate, and participate in community events, public education activities, presentations, and outreach campaigns promoting Property Tax, Motor Vehicle Services, and Voter Registration Services. • Coordinate event logistics, prepare informational materials, maintain outreach calendars, and adapt engagement approaches to meet community needs. • Assist individuals with voter registration information and services in accordance with applicable requirements and established procedures. • Coordinate training activities for VDRs, maintain training records, and communicate with registrars regarding training requirements, resources, and participation. • Partner with VDRs, community organizations, and external stakeholders at community events and outreach activities to expand voter registration opportunities and increase public awareness of registration services. • Establish and maintain relationships with community organizations, civic groups, nonprofit agencies, educational institutions, government entities, and other community partners. • Prepare outreach materials, presentations, correspondence, and public information resources and coordinate communications with stakeholders. • Track outreach activities, event attendance, stakeholder participation, VDR training, and engagement outcomes; compile data and prepare reports to evaluate effectiveness and identify opportunities for improvement. • Support public information campaigns, special projects, cross-departmental activities, and HCTO initiatives. • Maintain accurate program records and documentation, coordinate assigned project activities, monitor deadlines, and ensure outreach information is accurate and consistent with established procedures. • Perform other related duties as assigned. Harris County is an Equal Opportunity Employer https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Position Duties Education: • Bachelor’s degree from an accredited college or university in Communications, Public Relations, Public Administration, Marketing, Community Development, Political Science, or a related field. Experience: • Two years of relevant experience in community outreach, event coordination, public engagement, stakeholder relations, communications, or program coordination. Knowledge, Skills, and Abilities: • Knowledge of community outreach, event coordination, stakeholder engagement, and public information practices. • General knowledge of property tax, motor vehicle, and voter registration services, with the ability to learn applicable procedures and requirements. • Strong written and verbal communication, interpersonal, and presentation skills, including the ability to communicate effectively with diverse audiences and build productive relationships. • Strong organizational, analytical, and problem-solving skills, with the ability to coordinate multiple activities, maintain accurate records, prepare reports, and meet deadlines. • Ability to coordinate community events, VDR training, property tax, motor vehicle, and voter registration outreach, and stakeholder activities in accordance with applicable requirements and established procedures. • Ability to exercise sound judgment, adapt outreach approaches to community needs, identify opportunities for improvement, and work independently under general supervision. • Ability to collaborate effectively with internal divisions, community organizations, Volunteer Deputy Registrars, and other external partners. • Proficiency in standard office software and digital tools used for communications, reporting, recordkeeping, and engagement tracking. • Ability to represent HCTO professionally and provide accurate, accessible, customer-focused, and nonpartisan voter registration information. NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Minimum Qualifications Experience: • Experience in local government, tax administration, motor vehicle services, voter registration, or another public service environment. • Experience coordinating voter registration outreach, Volunteer Deputy Registrar training, or civic engagement activities. • Experience planning community events, developing public information materials, and building relationships with community partners. • Experience tracking engagement outcomes, analyzing participation data, and preparing reports. Other Qualifications Work Environment: • Work is performed primarily in an office setting, subject to frequent interruptions, with extensive work at a computer workstation and site visits to various Tax Offices, Harris County, and community facilities, both outdoors and indoors. • Flexibility to work evening and weekend hours and occasional overnight travel to conferences and training sessions is required. Physical Demands: • This role is a standard office role that requires remaining stationary for long periods of time. At times, boxes or equipment must be transported weighing up to 75 lbs. Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.  Benefits HARRIS COUNTY EMPLOYEE BENEFITS Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan. The following benefits are offered only to Harris County employees in regular (full-time) positions: Health & Wellness Benefits • Medical Coverage • Dental Coverage • Vision Coverage • Wellness Plan • Life Insurance  • Long-Term Disability (LTD) Insurance • Employee Assistance Program (EAP) • Healthcare Flexible Spending Account • Dependent Care Flexible Spending Account Paid Time Off (PTO) • Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service) • Eleven (11) County-observed holidays • One (1) floating holiday per year • Paid Parental Leave* • Sick Leave Retirement Savings Benefit • 457 Deferred Compensation Plan The following benefits are available to Harris County employees in full-time and select part-time positions: • Professional learning & development opportunities • Retirement pension (TCDRS defined benefit plan)  • Flexible work schedule* • METRO RideSponsor Program* * Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas. In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County Benefits & Wellness website: www.benefitsathctx.com Supplemental Questions 01 Which of the following best describes your highest level of education completed as it relates to this position? Qualifying information must be documented in the Education section of your application. • High School or GED diploma • Associate Degree • Bachelor's Degree • Master's Degree or higher • None of the above 02 If you selected a college degree in response to the previous question, which of the following best describes your major? • Communications • Public Relations • Public Administration • Marketing • Community Development • Political Science • Other related field • Unrelated field • N/A; No degree 03 Please describe your educational background (i.e., diploma, degree, certifications, etc.), including the level of education completed, area of study, and completed major and minor programs. 04 Which of the following best describes your verifiable experience in community outreach, event coordination, public engagement, stakeholder relations, communications, or program coordination.? (To be considered, qualifying experience must be documented in your application's employment history) • Less than two (2) years • Two (2) years or more • I do not have this experience 05 Please provide details about your verifiable experience in community outreach, event coordination, public engagement, stakeholder relations, communications, or program coordination. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided. 06 Please describe how your education, professional experience, knowledge, skills, and abilities have prepared you for this position. In your response, address your relevant educational background, community outreach or public engagement experience, communication and organizational skills, event coordination, stakeholder relationships, data tracking and reporting, and ability to provide accurate, accessible, customer-focused, and nonpartisan public information. Please provide specific examples that demonstrate your qualifications and ability to perform the responsibilities of this position. 07 Which of the following areas of experience do you have? (Select all that apply.) • Experience in local government, tax administration, motor vehicle services, voter registration, or another public service environment. • Experience coordinating voter registration outreach, Volunteer Deputy Registrar training, or civic engagement activities. • Experience planning community events, developing public information materials, and building relationships with community partners. • Exp